My Virgin Media App. We do not make commissions. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. Once it’s in modem mode, the VM hub “MUST” then be powered off. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. This means that there is an issue with the telephone system. 1 (192. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. can please look into this. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. See where this Helpful Answer was posted. Dear Virgin Team, Our router (Hub 3. Are there any tests that forum staff can run to check whether the router is working correctly. 1 Power Light. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. Typically, extenders are linked through a wired port using an Ethernet cable. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. After that it starts the process over again and reverts back to the green. Each radio has its own DHCP server, leading to IP conflicts when the SSIDs are the same. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Excludes broadband faults and broadband network outages. . At least 30Mbps download speeds in every room or £100 one-off credit. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. ughugh. Have your account and area number handy, and the hub serial number. Plug the cables into the Hub. The light should stay green for some time before turning blue, which signals that the Hub is working properly. ). In either Mode the red power light is an indication of over heating and most not be ignored. 1 ACCEPTED SOLUTION. It usually comes on when you turn on your hub, and it means nothing is wrong. 5Gbps speed LAN (Ethernet) port. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. . If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. We would like to show you a description here but the site won’t allow us. 1, sign on and put it into modem mode. 0. Flashing White – Connecting to Virgin Media network. Red light on Hub 3. I called the VM helpline and I got an engineer appointment for 4th of September. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. As a temporary solution, I'm using a third-party device. I am not familiar with the Hub5 - others may comment soon - but. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. 168. Blinking blue wan light on virgin hub. 2) Turn off the hub and disconnect any Ethernet cables. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. If so and the red light is still on, please let us know and we will send you a private message to arrange a replacement hub for you. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Middle –. It should then pulse slowly as it connects to your Hub. I can connect but there is no internet connection. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Click next. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. If you see this color, there is no cause for alarm. Forum Team Options. Connect the Hub’s power cable with the blue tab. 168. 3. The Hub should now operate normally. 5gb Hub 5 into 2. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. 4Ghz. • Then use the power switch to turn the unit back on. 4. Wi-Fi extenders. . You will see a solid white light ring if you have a Hub 4. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Flashing green: The phone is in use or a voicemail is waiting. It also supports the WiFi 6 standard (also known as ax), as well as 2. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). on 07-02-2023 11:40. We would like to show you a description here but the site won’t allow us. We do not make commissions. Virgin Phone Switchover. You’ll know it’s ready when the white power light at the front of the Hub is on. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. I now have a permanent orange light. If that’s the case, simply. @shecal to get your Hub 5 into Modem. I have: - turned it on and off at the wall. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. I don’t seem to be able to talk to VM by. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Let us know and we can go on from there. 0 Kudos. Enter the password given to you. Wired Booster WiFi Booster. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Switched on and off. The other parameters in this section are - channel auto and channel width 20/40 MHz. This light flashes green when the Hub's downloading a software update. Super solver. Just joined and setup the new hub but it just flashes red. A green light on your BT Hub indicates that things are going well. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. Internet LED. Disconnect all ethernet cables from the Hub. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. 6. Stream from Virgin Media. Thank you. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. The three lights are: Power, WAN, and Ethernet. Here is a handy guide to the light on your Hub 5. on 26-02-2023 13:08. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Go to solution. Virgin Media. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Have followed the instructions to the letter on set up and it is not working. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. This flashes during set up, and then stays green for 2 minutes when you're done. 0. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. These short-term issues can happen when we’re working to fix some other network issues in the area, or when. 0 red light constantly on. Thank you for updating the thread RoneyCervinski. It isn't on during normal use, but turns red if there is a problem. No lights are on. Hi @337edy2. Thanks so much for joining me on private message @shirleykitcher1 . on 29-12-2022 23:18. Unfortunately no issues with broadband in my area according to this. 2. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. This was after the SSIDs were changed 1. We do not make commissions. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. 13-12-2021 15:21. If this is causing problems, ask to have your old Hub reinstalled. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We do not make commissions. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. QuickStart, set up and connections. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Flashing White – Booting/Connecting. BD20. 1 technology, is designed to power the next-generation of connected devices – including modern. Please can you try this for me: • Turn the power switch off on the back of the Hub. 4GHz. Section 3: Virgin Media Hub 5 Lights 3. Call equipment activation on 0800 953 9500. Options. Virgin Hub 5, red flashing light. - checked all cables, switches etc for loose connections. White power light is on and Internet lights are flashing. and the orange light is still on. Stable White – Connected. Hub 3. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Hub has been restarted and reset using pin hole reset. Up to 3 WiFi Pods if needed. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. For £76 a month this shouldn’t be happening. Then use the power switch to turn the unit back on. It will have no bearing on any other problems, you need to look elsewhere. Red power light on the Virgin Media Hub 3. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Remember: Once the Hub is reset, it will. We do not make commissions. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. 1. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Don't forget to only have the Deco plugged in on the initial boot of the HUB,. I have checked the service status in my area and it says no issues. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I’m going to do a hub factory reset. We do not make commissions. Forum; Apps. Hub 5 blinking green base light. Connection across the house has been worsening over the last few days. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. We do not make commissions. on 07-03-2023 11:57. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Ive unplugged the hub but its still happening. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Hub 4 flashing white lights. The honest truth is: no, Virgin WiFi does not have weak security. jem101. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. I think from what I can find a green light is that it is doing a software update. 1. on 07-01-2023 13:02. It can be done, so be insistent when asking. virgin media tech support has no clue. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The Hub should now operate normally. Solid green: Phone service is connected and functioning correctly. Sorry to hear you're having concerns with the red light warning on your hub. Hub3 flashing green lights. But. on 10-09-2022 13:10. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Text from Virgin confirms my "kit has been activated". I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. If the Base (Power) light is red, the hub may be overheating; if you notice the. Have tried resetting: holding reset button for 60 seconds; no dice. on 19-09-2023 03:59. HUB 5 Flashing Blue Light. Plug the cables into the Hub. Red light – Issues with the cable connections. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. The Hub should now operate normally. Options. Virgin Media 2. Please can you try this for us: • Turn the power switch off on the back of the Hub. Just upgraded and received a hub 5 yesterday. . Claim up to three (if needed) with our WiFi guarantee. HUB 4 Bricked - Solid white light. All user-configured settings are deleted, and the router restarts using its factory default settings. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. After area broadband outage, hub 3 now just showing red light. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. 1. This flashes during set up, and then stays green for 2 minutes when you're done. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Hub 5 has a pulsing green light. But. Please advise. 168. I'm afraid there isn't an option to do that in the settings. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. 0 provides essential information about the device’s power status. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. In itself that’s not really an issue especially if everything is working OK. • Switch the hub back on at the power. Yes it is a Hub3 and in Router mode. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have been through all resets and the hub is standing in the clear, with no. Keep us posted on how you get on. Flashing Red – Updating firmware. We've cancelled your technician. It can take 5 to 10 minutes to restart. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. All the white cable is probably screwed in. You can call it in on 0345-454-1111 or else wait for the forum team. John-----I do not work for VM. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Use this button to reboot or reset your router to its factory default settings. My service and speed are unaffected and the hub doesn’t feel unusually hot. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. If I connect anything via the 2. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. After it, navigate to the Admin settings and restart your Virgin Box. Understand what each of the lights on your hub means, and learn how to reboot it . What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. - pressed reset button for 15 seconds. We have had a Hub 3 for a year with no problems. Just joined and setup the new hub but it just flashes red. However, none of my devices can discover any wifi network, neither 2. It isn't on during normal use, but turns red if there. on 24-07-2022 14:45. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. Here is a handy guide to the light on your Hub 5. I've a flashing green light on my hub, no broadband or phone. installed the new hub 5 from hub 4 due to package change . Turn the power switch off on the back of the Hub. On VM's check status page it also shows that there is no service disruptions in my area. My phone line is connected to the hub since early November. The power light of the Virgin Media Hub 3. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. When that’s done, it’ll be online and broadcasting a wireless signal. Options. I’ve reset the hub and checked all connections countless times and still nothing. If it’s flashing green, it’s starting up. The Virgin Media Hub 5 is a better router than the Hub 4. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. . ), which is in the public domain. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. With this knowledge, you’ll be better equipped to diagnose. To reset: press the button and hold it for more than ten seconds. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The software version I'm running is LG-RDK_4. Make sure all cables coming into and out of the Hub are pushed in firmly. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. A red light means there is a problem somewhere. Home Phone. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Hi guys, hoping someone can help. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Share with friends. Superstar. For example, if your Virgin Media Hub 3. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Try as below as there is a specific way of using modem mode. Go to solution. For a few weeks, my Hub 5 has been acting strange. 0 port and a few other smaller differences – design etc. Joining in. 4Ghz and 5Ghz channel support, the latter with three antenna. Now when I got home today I was met with no internet and a Red - 5239893. Hi, Curious if anyone has had a flashing green light on the Hub 5. Depending on your area. One blue/red light behind the wireless button on the front panel. I have tried all of the recommended fixes and it is still red. Please can you take out all the cables and put them back in. For Hub 5, Hub 5X, Hub 4. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. This latest future-proof WiFi. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. connection. Answer. Then switch it back on. Otherwise nothing has changed. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. Orange light means nothing re. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. My hub 3 is displaying a solid red light. 0 has got a constant orange light and our internet is working intermittently. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. I believe it is having issues with the DHCP service. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Suddenly this morning we have a green flashing light with no internet. We do not make commissions. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 (black) Close. We do not make commissions. Depending on your area. The other parameters in this section are - channel auto and channel width 20/40 MHz. Options. 3. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. The lights are: Power: Indicates the power is on and the router is working. Hi! My virgin internet is down. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. . I recently upgraded by bandwidth and a hub 5 arrived today. Smug1to. Step 4. I have tried switching router off and on and resetting it but makes no difference. Base LED The Base LED will be the only light that will stay on during normal operation. This latest future-proof WiFi. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Any help would be great. Red light on Hub 3. Similar threads suggest my hub needs to be replaced. Manage Your Account. Switch the hub back on at the power. I recently upgraded by bandwidth and a hub 5 arrived today. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. In response to VetB. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. Your network has been fixed. New to VM, got a Hub 5 but having a bunch of issues.